Digital Experience Manager

Morgantown, WV 26506

Posted: 04/28/2023 Job Number: 202362 Pay Rate: $125,000.00

Job Description


  1. Previous experience with Hospital Information Systems.
  2. Previous experience working with executives and leadership.

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.
  1. Enterprise Specific Responsibilities: Direct responsibility of the enterprise support staff for area of responsibility. Interacts with customers across all Health System sites including end users, management, and medical staff to address their issues, complete goals, and be a liaison between Health System IT and the customers. Facilitates/ensures multi-site collaboration and standardization for enterprise infrastructure and/or enterprise applications.
  2. Staff Management:
    3. Budgets:
    4. Health System IT Planning, Coordination & Collaboration:
    5. Oversight of Day-to-Day Operations:
  3. Business Recovery:
  4. Project Development & Implementation:
  5. Systems Selections:
  6. Vendor Management:


  1. Previous experience with Hospital Information Systems.
  2. Previous experience working with executives and leadership.

  • Develop and implement a digital strategy: Lead the modernization, integration, implementation of employee, patient, and member facing solutions. Generate innovative ideas for processes, products, services, marketing channels, end-user experience, and business models. Lead the digital innovation project portfolio and collaborate with the appropriate application and operational teams to implement the desired solutions.
  • Collaborate with different teams to build and manage a digital ecosystem: Build and maintain relationships with business partners across the organization, collaborate with a matrixed team of functional and technical resources to deliver value added solutions. Lead and participate in digital product activities (story mapping, scrums, stand-ups, design reviews, sprint demos, sprint planning, retrospectives, etc.).
  • Identify new solutions: Have broad technology awareness. Understand digital trends and new offerings that can help with the established goals, to support and enhance existing solutions. Be well versed with CRM solutions, AI, Chatbots, IoT solutions, patient wearables, big data, machine learning, RPA and User Experience Design.
  • Measure Value of Digital Efforts: Measure whether initiatives in the digital innovation portfolio are effective and bring value, calculate ROI and report outcomes. Monitor the experience delivered to employees, members and patients and continually innovate on solutions that exceed expectations and increase employee, member and patient satisfaction.

  • Strong project management and people management skills.
  • Ability to influence and motivate others. Ability to prioritize tasks.
  • Excellent communication skills. Must be able to convey digital processes in simple terms.
  • Experience leading IT-based business transformation and building digital-driven business strategies and innovation.
  • Ability to work well under high stress conditions.
  • Natural leader, with ability to bring a group to consensus and inspire enthusiasm towards the goals of the team. Ability to effectively negotiate priorities across multiple groups and teams.

  • Master’ s degree in business administration, computer science, software engineering preferred.
  • 3 or more years digital product management experience in consumer-facing mobile and web products with track record of delivering new and innovative customer experiences to market.
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