Epic Ambulatory Manager

Cleveland, OH 44109

Posted: 08/15/2019 Job Number: 201528

Responsible for planning, organizing, installing and supporting an assigned group of application systems and all related activity. Schedules and defines application software development and enhancement; is responsible for the overall health and well-being of the applications. Assigns, instructs, directs, and evaluates the work of assigned staff. Communicates with project sponsor(s) and management concerning status of projects. Manages projects and initiatives as needed.


2. Manages projects. Defines scope, develops project plans and assignments in the enterprise project management application, identifies resource needs, directs and monitors work efforts and escalates issues appropriately.

3. Tracks key project milestones and adjusts project plans and/or resources. Coordinates communication with all areas of the enterprise that impact the scope, budget, risk, and resources of the work effort being managed. Follows the project management process.

4. Overall responsibility for establishing, managing and maintaining strategic relationships with customers. Regularly interacts with functional groups within the organization to communicate and clarify customer requirements. Performs as liaison between end-users, outside vendors, contractors and consultants to define and establish service and support requirements.

5. Provides leadership and mentoring of staff, including recruitment, orientation, training, professional development and performance feedback.

6. Responsible for managing 24/7/365 on-call support.

7. Develops teams. Promotes communication, collaboration, inclusion and diversity, accountability and responsibility within teams. Ensures cross-functional collaboration between teams.

8. Participates in the management and prioritization of requests for service. Responsible for on-schedule delivery of approved service requests.

9. Develops and maintains an understanding of applications within assigned group, knowledgeable of touch points with other applications, interface requirements and infrastructure needs.

10. Accountable for the development, implementation and maintenance of the applications, products and systems assigned to the group. Ensures all hardware and software standards (including versions of Operating System and Database) are met. Ensures that internal and external stakeholders are aware of impacts resulting from changes.

11. Participates in budgeting processes. Recommends items for inclusion in the departmental budget. Manages budgets as necessary.

12. Participates in ongoing IT audits. Responsible for resolving and maintaining findings associated with assigned applications. Ensures systems and programs have proper controls for internal and external audit.

13. Ensures procedural and technical documentation meets IS standards and support IS processes. (i.E. Run Books, Diagrams, etc.)

14. Participates in educational programs and activities related to industry trends and advances in the field of Information Technology. Maintains job specific certifications, up to date knowledge of information technology and assigned applications.

15. Participates in incident management rotation.

Other information:
Bachelor of Science degree in Computer Science or related field and 4 years’ experience using or installing systems relative to the assigned area of responsibility.
In lieu of degree, minimum seven years’ experience using or installing systems relative to the assigned area of responsibility.
Working knowledge of the technical tools and processes used in hardware and software system design, implementation and troubleshooting.
Excellent verbal, written, and communication skills and the ability to interact professionally with a diverse group.
Demonstrated leadership ability
Excellent project management discipline with a proven track record of meeting aggressive timelines and achieving quality project outcomes

Previous supervisory or management experience.
Master's Degree or post graduate studies in related fields.
Professional Certification with assigned application (Epic, OnBase, Lawson or other application certification) or general relevant IS/IT certifications including CPHIMS, CAHIMS or others.

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