ITSM Change and Release Coordinator

Atlanta, GA 30322

Posted: 05/16/2024 Employment Type: Permanent Profession: IT Analyst Job Number: 80483 Specialty: Security

Job Description

Candidates with ServiceNow and also Change & Release Management experience are highly preferred.
  • Ownership for coordinating ITSM change and release management processes within the Information Technology Infrastructure Library (ITIL) framework.
  • Uses ITSM best practice frameworks to create, implement and improve those processes.
  • Serves as Subject Matter Expert (SME) and provides input to improve efficiency across the change and release process lifecycles.
  • Highly proficient in areas of ownership ensuring efficient interaction of those processes across the ITSM lifecycles.
  • Reviews and monitors the change and release processes for compliance with ITSM best practices.
  • Identifies process deviations and contributes to the development of effective remediation.
  • Contributes to the development and dissemination of strategic documentation of lifecycle processes and their interaction with other ITSM processes.
  • Advises ITSM leadership, guidance and consulting for project teams to increase skills and to develop and advance new processes.
  • Contributes to the design of continuous process improvement cycles to ensure accountability, efficiency and effectiveness.
  • Contribute to the research and review of ITSM best practices to identify industry advancements and to recommend tools and processes for the enterprise.
  • Proactively mines and analyzes data and makes recommendations as needed to assist with service improvements and quality assurance.
  • Contributes to the development of KPIs, metrics, and dashboard reports to evaluate the ongoing effectiveness and trends of the change and release processes.
  • Performs other responsibilities as assigned.

  • Bachelors Degree in IT related field.
  • 5 years of Information Technology experience; 7 years Information Technology experience required in lieu of a degree.
  • ITIL Foundations and IT Service Management certifications preferred.
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