Service Desk Engniner Jobs in Washington DC Job Recruiters

Washington, DC 20001

Posted: 08/30/2023 Job Number: 202409 Pay Rate: $0.00

Job Description

Title: Service Desk Engineer
Reason for Need/Day to Day Tasks/Deliverables, Projects or Initiatives ongoing/upcoming: Responsible for managing service desk, hands on, will also need to help physically set up service desk offices and networks, current IT Director is a contractor and moving on, Need someone who can hit the ground running, manage tickets as well as assist in building out Circle of Excellence team
Contract, Contract to Hire or Direct Permanent Placement: C2H or Permanent
On-site location and schedule: Washington, DC
Will they ever need to travel to the other CinqCare sites? If so, frequency of out of town travel? Onsite in DC daily, may need to travel to set up additional service desks domestically and abroad as organization grows
Bill Rate Range:
Salary Range:
Is healthcare Experience Required? No
What technologies will they be supporting or utilizing? Part of Circle of Excellence, Service desk formulation, ITSM Freshworks and ChatBot
Top 3 Must have’ s for the role:

ITSM Freshworks and Chatbot experience
Multi-National Center experience
Team lead, must be flexible to do any job within the service desk vertical hands on as needed
Ability to lift 25-50lbs

Vendor licensing experience (Being able to work with multiple applications, services, etc)
Managing service team

What are the goals/accomplishments expected of a successful candidate in the first 30 days?
Expected Start Date: ASAP