Systems Integration Manager

Elmira, NY 14901

Posted: 09/18/2019 Job Number: 201563

JOB TITLE: Systems Integration Manager

REPORTS TO: System Director of Applications


Under the direction of the System Director of Applications, the Systems Integration Manager’ s primary focus is to work with vendors, suppliers, and consultants to architect integrated solutions for ArnotHealth to improve the technological experience for end-users in patient facing roles. He/she will work with other IS management and staff as well as end-users to define goals and objectives as well as priorities of various applications that share information, review project progress and evaluate Arnot Health’ s system integration needs.

  1. Provides leadership to the Information Services department in a manner which supports the mission of Arnot Health’ s vision, goals, and objectives. **
  2. Directly supervises software engineers, programmers, and analysts. Provides direction, assigns tasks, monitors progress, and accesses productivity, and performs performance evaluations. Lead, coach, and develop staff to better serve the organization. **
  3. Knowledgeable in all present and planned applications installed or to be installed. Provides the organization an expertise in business applications as well as systems integration. **
  4. Provide regular reporting of Information Systems activities to include project status, Service Level Agreement related statistics and significant issues to System Directors, CIO, Executive Sponsors and other stakeholders as appropriate.
  1. Collaborates with others to identify opportunities for using the Integration Engine to meet facility goals and objectives for accessing information required to meet the mission and objectives of the organization. **
  2. Reviews invoices for interface related work for accuracy, ensuring that any anomalies are rectified promptly.
  3. Monitors Integration Engine health, both hardware and software, and ensures maximum system uptime by planning and scheduling upgrades to secure current versions. **
  4. Works with vendors, suppliers and consultants to design solutions that meet Arnot Health needs and requirements, diagnose problems and/or make recommendations and implements solutions, including the implementation of all hardware and software upgrades.
  5. Responsible for development and maintenance of integration policies and procedures.
  6. Assesses the licensing needs for the Integration Engine to ensure current and future projects interfacing requirements are delivered on-time.
  7. May be asked to take scheduled “ on call” responsibilities as assigned that may include weekends, evenings or holidays.
  8. Familiar with and demonstrates Quality in Action principles, and participates in the process as appropriate.
  9. It is understood that this lists typical duties for the classification, and is not to be considered inclusive of all duties, which may be assigned.
  10. Destination Excellence: Responsible for Monthly Rounding of staff; Once or Twice per year H-M-L Evaluation of staff; Yearly Performance Review Evaluation of staff.
  11. Participate in both functional and technical requirements gathering for the integration solutions
  12. Configure and test inbound and outbound healthcare HL7 interfaces between applications utilizing a variety of software tools.
  13. Perform user acceptance testing (UAT) of the integration solutions with the customer representatives
  14. Provide technical support for other customizations and customer requirements such as reports, extracts, data migrations, product upgrades and conversions.
  15. Manage the resolution of any outstanding acceptance issues before and after a project’ s go-live
  16. Report, track and document product-related defects for review by
  17. Complete technical documentation such as reference materials, installation instructions, user guides, knowledge-base articles, technical requirements and functional specifications.
  18. Participate in the 24-hour extended support on-call schedule

Key Working Relationships:
  • Business Support Managers, Analysts, etc.
  • Manager & Support Teams, Financial Systems
  • Manager & Support Teams, Service Desk
  • Manager & Support Teams, Desktop Support
  • Manager & Support Teams, Network & Infrastructure
  • Manager & Support Teams, Clinical Applications
  • Project Management
  • Business Leadership
  • C-Level Executives

  1. Knowledge/experience with healthcare related business activity.
  2. Able to work alone as well as with team(s) of employees.
  3. Can work different shifts to accommodate end user/system needs.
  4. Likes to work in a changing environment, with new challenges.
  5. Self-starter, with the history of taking leadership positions.
  6. Technical Ability: Demonstrates facility with software development, programming, and/or applications; enjoys working with and analyzing complex data and developing software solutions
  7. Innovative Problem Solving: Ability to solve difficult problems; develops creative solutions; the ability to identify key issues/problems through analysis and questions; attacks problems systematically; sees non-obvious relationships
  8. Interpersonal Social Skills: Adapts approach to be effective working with different people; is comfortable interacting with people who are more senior or more experienced than them; is friendly, personable and engaging
  9. Efficiency and Attention to Detail: Committed to tasks while adhering to timelines; ability to balance multiple tasks simultaneously without details falling through the cracks; has high standards for thoroughness, completeness and accuracy
  10. Independence/Self-Confidence: Figures things out independently in ambiguous or unstructured situations; runs with ideas/initiatives without needing direction or supervision; is comfortable with taking risks going into a novel situation; directly addresses or raises issues of concern to him/her


Preferred: Bachelors’ degree in Computer Science, Information technology, Healthcare or related field; Five or more years’ experience in a complex healthcare information technology environment with demonstrated leadership skills and customer service.

EXPERIENCE: Minimum Required:
  • 3+ years of IT experience in a healthcare environment
  • 3+ years of Leadership experience managing projects and teams
  • 3+ years of experience working with financial and business applications
  • 2+ years of experience with HL7

Special Knowledge, Skills, Abilities Desired:
  • * Experience in client-focused interaction
  • * Experience with Interface engines (e.G. Corepoint) and healthcare systems
  • * Experience with HL7 programming
  • * Experience with SQL, XML and JSON files, data analysis and database methodologies
  • * Proven ability to code and deliver results as required within specific time frames
  • Good presentation and communication skills both in-person and remote
  • Ability to design and write technical documents
  • Comfortable working knowledge of Internet / Intranet concepts
  • Ability to conduct training and develop training materials

Passion for learning new technologies and applications
  • Knowledge of Business Systems such as Lawson, Soarian, Workday, Kronos, eClinicalWorks
  • Skills in Microsoft Project, Word, Excel, PowerPoint
  • Ability to work in a complex and matrixed team environment; experience working in a team-oriented, collaborative environment
  • Ability to resolve conflict and negotiate compromise solutions where necessary
  • Ability to provide sound and reliable judgment, take initiative, and accomplish tasks with minimal supervision in complex situations.
  • Excellent oral, written, and presentation skills.
  • Highly self-motivated, self-directed, and attentive to detail.
  • Ability to handle multiple tasks, and to set priorities, schedule, and meet deadlines.
  • * Knowledge of Health Information Exchange (HIE) standards and best practices
  • * API: Web services (REST)
  • * Knowledge of healthcare standards and best practices

Some travel may be required: during the normal course of business the manager may need to travel to provider offices and/or Arnot Health campuses to meet with staff and/or end users.

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