Toledo, OH 43604
Manages, monitors, investigates and responds to requests to identify and collect electronically stored information (ESI). Typical ESI may include, but is not limited to, emails and user created data files, and other forms of evidence that support digital activity monitoring.
This position requires knowledge of the Electronic Discovery Reference Model (EDRM), and a broad foundation of technical knowledge, especially pertaining to the defensible collection of ESI process.
This position is responsible for coordinating multiple technical systems and software tools. This includes all aspects of system operations, search criteria development and modification support, developing and receiving inventory, and making electronic data available for processing. This position will operate, troubleshoot and resolve system and/or software problems necessary to support ESI collections.
The role requires proficiency with electronic data preservation, collection, analysis, electronic mail extraction and database examination applications. Assisting in the day-to-day maintenance of tracking documents, analyzing reports and conducting other processes to ensure final product quality is essential.
Working under the direction of the Director, Information Security, successful candidates will be responsible for participating in the following activities:
Documenting, using a fully auditable and legally-sound methodology, applicable eDiscovery, including investigative and forensics-related activity. This includes drafting departmental policies, procedures, and other supporting work product.
- Collaborating with Legal/HR on all applicable electronic investigations and eDiscovery events/responses.
- Performing sensitive security investigations in a manner consistent with established processes and industry standards with regards to computer and network forensics services.
- Acting as technical subject matter expert in eDiscovery and ESI forensics, including representing company capability with various business partners, whether internal or external.
- Acting as a technical liaison to other HCR departments that may have involvement in applicable eInvestigations and eDiscovery events.
- Coordinating applicable parties, either internal or external, in the preservation, collection and review of potential electronic evidence in an efficient and cost effective manner.
- Coordinating with the IS Department personnel to suspend automated deletion of potentially relevant electronic records, including but not limited to back-up media, end of life (EOL) equipment and other technical assets either personally owned or corporately managed.
- Maintaining a working knowledge of the laws governing eDiscovery and eInvestigations.
- Evaluating and making recommendations concerning the design, development, and implementation of technology-based tools to assist in the implementation of these procedures and to reduce costs associated with electronic records management.
- Operating and managing software and systems that assist in the identification, preservation, collection, filtering, review, and production of electronic records and recommending the use of such software and systems where their use would lead to greater efficiency and cost-effectiveness.
- Maintaining technical knowledge and technical infrastructure sufficient to compile, maintain and understand the identification, collection and preservation process for electronic records, and to communicate effectively with both IS personnel and non-technical personnel in connection with technology issues.
- Using software tools and utilities to perform custodian data collections, metadata indexing, and keyword indexing and searching to produce defensible collections.
- Managing technical aspects of ediscovery/eInvestigation projects, including extensive record keeping, quality assurance, and project documentation.
- Managing the day-to-day operations for applicable activities, solutions, and projects, including the oversight of outsourced third party processes, interfacing with inside and outside counsel, litigation support teams, and coordinating Managed Review teams.
- Managing and monitoring the transition of work from intake and initial planning stages through handoff to other team members in Legal or HR.
- Managing and analyzing, on a day-to-day basis, data collections across several projects and work done by eDiscovery vendors across several projects.
- Accepting, executing and tracking multiple requests for electronically stored information (ESI), including, but not limited to: (1) email, (2) user created documents, (3) back-up tapes, (4) databases, (5) other unstructured data.
- Ensuring accuracy of the collected electronic data, confirming that the scope of request yields the desired results.
- Performing all other duties as assigned.
- Coordinates work of department with work of other departments and outside resources to accomplish goals.
- Attends and participates in scheduled corporate programs and staff meetings.
- Maintains confidentiality and integrity of necessary information.
- Utilizes supplies and equipment properly.
- Thinks and acts calmly and logically to meet unusual occurrences of the job without being thrown off stride.
- Performs other duties as assigned.
- Education: Candidate must have a Bachelor's degree in Computer Science, Information Systems, Business or related field, or equivalent combination of education and experience.
- Experience: 1-3 years prior experience working in Information Technology, Data Forensics or e- Discovery Support. Prior experience performing e-Discovery activities and processes including at least one of the following: Computer based data identification, Computer/Network collection, Logical preservation, data retention, data destruction, and data transfer is required. Prior experience extracting and exporting data from data/information archives, such as e-mail systems, personal computers, servers, or Document and Records Management Systems, etc. (or similar) is required.
- Physical Demands: Primarily sedentary in nature, but may be physically demanding from time to time, lifting 50 pound maximum and occasionally lifting and/or carrying such articles as computers, monitors, etc.; climbing, talking, hearing, stooping, kneeling, near visual acuity, crouching, far visual acuity, reaching, handling, fingering, feeling, and field of vision.
- Travel: Up to 20 to 30 % of the time.
- Working Conditions: Primarily inside in well-lighted, well-ventilated areas.
- Principal Contacts: Corporate staff, facility staff, outside consultants and vendors, Senior Managers and Department Heads.
- General Requirements: Must be capable to execute all terms and conditions set forth in the HCR ManorCare Employee Handbook, including, but not limited to:
- Works in a safety-conscious manner which ensures that safe work practices are used in order not to pose a risk to self or others in the workplace.
- Complies with company policies and procedures and local, state, and federal regulations.
- Adheres to policy on Drug Free Workplace.
- Interacts in a tactful, diplomatic, and humanistic manner with residents, families, visitors, and coworkers to provide a safe, efficient, and therapeutically effective caring environment which ensures the self-respect, personal dignity, rights and physical safety of each resident and center guest.
- Maintains a dependable attendance record and adheres to standards of cleanliness, grooming, hygiene, and dress code.
- Takes positive action to ensure equal opportunity in the conduct of all business activities without regard to race, color, religion, sex/gender, age, national origin, disability, citizenship, veteran status or any other legally protected category.